01296 707020 Lines open Mon-Fri 10am-5pm / Sat 10am-2pm

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Returns

We believe that you will be more than happy with our products and services but there may be occasions where you feel it necessary to return an item. This being the case, we aim to keep the process as simple as possible and these terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.

Unwanted Products

• Our policy is to ensure that you are satisfied every time you place an order with GrownUpHydroponics.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 7 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).

• We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

• You will only have to pay for the return postage of the products.

• This does not affect your statutory rights.

Faulty Products

• We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.

• In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

• For help with items later than 7 days after your initial purchase please email us for more information.

• This does not affect your statutory rights.

Returning Unwanted or Faulty Products

• Please contact us by telephone (on 01296 70 70 20) or email (at info@GrownUpHydroponics.com) to inform us of your wish to return products.

• We will allocate you with a Returns Code which should be included with the package to improve processing of your return.

• We will also advise you how to send the item back to us.

• You will be responsible for the returned products until they reach us.

Unwanted Products - European Distance Selling Regulations (DSRs)

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.

If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:

• by email at info@GrownUpHydroponics.com; or

• by telephone on 01296 70 70 20

We will then arrange for you to be refunded accordingly.

Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our standard delivery rate.

• where you are returning your entire order, we will refund the standard delivery charge incurred.

• where we collect an item from you, we reserve the right to recover the costs of collection from you.

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 7-day money-back policy above.